Builder Solutions Group

Builder Solutions Group provides experienced quality control, customer care and warranty support to residential builders and homeowners throughout Ontario. With more than 30 years of residential construction experience, BSG brings extensive hands-on knowledge of construction quality, deficiencies, PDI, homeowner customer care and Tarion statutory warranty processes. For residential builders, BSG provides quality control inspections, pre-delivery inspections, deficiency management, customer care, warranty management and operational support. BSG also provides independent construction and warranty consulting services to new-home purchasers and homeowners. Homeowners can engage BSG for PDI representation, construction deficiency identification and documentation, assistance with Tarion statutory warranty form submissions, warranty-related consultation and practical support when communicating construction and warranty concerns to their builder. The advantage for homeowners is direct access to experienced builder-side construction and customer-care expertise. BSG understands the construction process, the PDI and turnover process, homeowner concerns and the warranty environment from more than three decades of industry experience. Whether supporting a builder or a homeowner, BSG's approach is practical, independent and focused on identifying issues, improving communication and helping move outstanding concerns toward resolution.